Every item we ship is prepared for you in our studio in Pensacola, Florida. Our typical turn around time is 3-7 business days.
Returns and Exchanges:
- We want you to be excited about our products. If you are unsatisfied with your purchase for any reason, we will honor returns within 10 days of delivery. Please email Kat for instructions: email@example.com
- There are no returns on earrings or hair accessories due to hygiene issues, sorry.
- Please allow up 3-7 business days for all orders to ship from the time payment is received.
- Standard Shipping for domestic orders ship via USPS First Class Mail.
- We are not responsible for any lost or stolen items that occur during shipping, thank you for understanding.
- First Class International Shipping for international orders ship via USPS First Class Mail International. Tracking information is not always provided. Delivery is generally 7-21 business days.
- We are not responsible for any duty/import/taxes/customs/etc charges you may need to pay.
- We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
- Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
- We do not mark packages as a gift.